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We are getting a lot of returns with problems that were very simple to solve: i.e., the keyswitch on the controller was not turned "on" - or one of the wires inside the battery pack has become disconnected from a battery terminal during shipping or installation. We love TNT, but why give them more shipping business than necessary? Please make sure you have eliminated all of the simple solutions to fixing your kit before going through the time and expense of sending components back to us.

My motor will not shut-off, even when I let go of the throttle.

There is a spark when I plug my battery pack into the controller. Is this normal?

There seems to be no power getting to the hub motor?

Is there a way to do an isolation test of the motor only, to make sure it is good?